Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Services Administrator

Job Role (s):
Business and Customer Support
£20,000 Per Annum
West Midlands, Birmingham
Contract Type:

Customer Service Advisors
Booking Agent
Salary £20,000 + monthly bonus + Bens

Near Marston Green Station, Birmingham
Immediate interview slots

We are currently seeking Customer Service Administrators with exceptional communication skills to handle incoming enquires and manage bookings. Previous experience not necessary for this role...

*Hours: 37.5 hours per week. Working a 3 week rolling rota covering 8.30-5.00, 9.00-5.30 & 9.30-6.00 (Mon - Fri) + 1 in 3 Saturdays 9.00-12.00

You will be required to:
* Process booking requests from clients using in-house system.
* Ability to take inbound calls and manage emails
* Someone who can multi-task and keep all parties up to date with the booking
* Covering emails and auctioning any urgent notes received
* Quick learner and good at picking up systems and processes
* Ambitious to develop professionally in an exciting, well-respected and thriving organisation?

We require you to have:
* Previous working experience within administration and customer service
* Knowledge of problem solving
* Strong organisation skills to process your own workload
* An excellent telephone manner and good working knowledge of various packages

Our client is a growing forward-thinking company offering first class training and fantastic rewards and benefits. They are seeking exceptional people to join their team in a professional and inspiring environment where you will be handling claims.

You will be receiving calls from drivers involved in an accident and assisting them through the whole Claims process...organising replacement vehicles and dealing with repair shops and solicitors and seeing the claim through to resolution.

You will be proud of your Customer Service skills with a passion for building relationships - as well as being someone who can follow processes, take ownership, accountability and is a genuine team player.

Interested to find out more? Please respond without delay to be considered for this role.

Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.

We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised.

Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.

We will contact you within 48-hours of your job application if you are selected.

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157