Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Advisors

Job Role (s):
Business and Customer Support
£22,445 to £24,380 Per Annum
+ 25 days + B/Hols + excellent benefits
West Midlands, Oldbury
Contract Type:

Do you have a strong background within Customer Service and are confident in answering a high volume of inbound telephone calls?

We're seeking well-spoken Customer service professionals to work within Financial Services. You will be receiving inbound calls from Mortgage Brokers and responding to their queries and enquiries. Once 3 month training period is complete hybrid/Working from home is available.

Mon -Fri 9.00am-5.00pm
25 Days holiday + stats - rising with length of service
£22,445 rising to £24,380 after a successful 6 month probationary period
+ excellent pension scheme + benefits

Joining a busy department, you will be receiving a high call volume of calls from Mortgage Brokers regarding a wide range of products (Training given)

The ideal candidate will have:
* A background in Financial Services ideally from a Bank of Building Society
*Some knowledge of Mortgages would be helpful
*A confident and professional telephone manner and a natural drive to offer exceptional Customer Service.
*Used to working in a busy, fast paced environment.
*Typically you would be working 4 days on the phone and 1 day spent doing Admin, so attention to detail is important.
*Credit checks will be taken prior to interview.

Your CV will clearly show work history and evidence of working with a customer service environment, ideally telephone based, used to problem solving, you will be a confident communicator and able to hit the floor running. Experience in Banking or Financial Services would be a great advantage

As part of the recruitment process you will be requested to undertake a Credit Check

If you are already registered with PLUM PERSONNEL, please contact us directly to discuss this role - don't delay!

Plum Personnel is an independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised.

Your application will be carefully considered in line with the Job Description. If you are selected, we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.