Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Advisor - French - native and Spanish speaking

Job Role (s):
Business and Customer Support
£27,000 to £30,000 Per Annum
Neg. dep on exp +Free Parking + bonus
West Midlands, Solihull
Contract Type:

Customer Service Advisor - French (Native) and Spanish

Shirley, Solihull

Salary c £30,000 (negotiable dependent on experience) + Bonus + parking + other benefits

Monday - Friday 08.00 - 4.00pm (37.5 hours) Hybrid once trained (2 days home/3 Office)

A key point of contact for French and Spanish customers, you will be responsible for taking incoming calls, managing queries in relation to orders, deliveries and availability whilst providing a 5 star customer service experience.

You will be:

*Contributing and supporting the team with taking calls, responding to emails and sales order processing from European Clients in France, Spain and Portugal.
*Talking to customers from B2B and Business Partners, handling queries
*Inputting orders and taking ownership and resolving queries in a timely manner
*following processes and procedures and keeping accurate records of orders and correspondence with customers
*Ordering samples and dealing with general enquiries relating to product information and availability

You will:

*Fluent French and Spanish language skills
*Possess excellent communication skills both written and verbally
*Have previous experience of working with a customer support environment

If you are looking to join a very successful global company and speak fluent French and Spanish - Please get in touch!!

Plum Personnel is a small independent agency. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description.

If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.