Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Advisor

Job Role (s):
Business Support
£21,000 to £23,000 Per Annum
+ free parking + benefits
West Midlands, Birmingham
Contract Type:

Customer Service Advisor + Order Processing
£21000 - £23000 + benefits + parking
Shirley, Solihull B90 3BS

We're seeking a customer service professional to join the friendly team in a successful established and independent established company with a national presence in supplying stockists in the automotive industry.

You'll be responsible for delivering the Customer Service elements of an online Ordering Platform and will be responsible for -

Ensuring efficient order processing via online platforms.
Inputting purchase order details
Promptly identifying and rectifying any ordering errors.
Liaising between our delivery partner to deal with any enquiries.
Answering client enquiries relating to orders via telephone and email.

These enquiries will include (but will not be limited to):

oLost login details.
oOrdering errors.
oProving clarification regarding delivery time expectations.
oCorrecting delivery errors and shortages.
oInterrogating Proof of Delivery documentation to identify and resolve delivery errors.
oArranging returns for credit ... and so much more!

You'll be a natural communicator with a friendly manner and able to build long term rapport to ensure the smooth development of the online ordering platform.

No doubt your will have have a professional telephone manner and possess excellent communication, organisation and time management skills.

You'll be proud of your proven customer care experience with the ability to deal with queries and complaints as well as your attention to detail to ensure orders are processed accurately.

You'll be joining a super friendly team that enjoys banter and working in a great atmosphere ... as well as being proactive, self motivated and team orientated with a strong work ethic.

If you are already registered with PLUM PERSONNEL, please contact us directly to discuss this role.

Plum Personnel is a well established and independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace.

Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be reviewed carefully for skills, talents, qualifications and experience sought.

We endeavour to advise you within 48-hours if we are to progress. If you are not successful on this occasion do please continue to respond to future roles that we advertise as we only retain details of people who formally register with Plum in line with Data Protection guidelines.