Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Advisor

Job Role (s):
Business Support
£9 Per Hour
+ free parking
West Midlands, Birmingham
Contract Type:

Excellent Customer Service skills?
Looking for an ongoing role with an immediate start?

B11 2HA

Our client is a well respected lens supplier that works closely with leading opticians on a national basis. They are seeking a dedicated Customer Service professional to join the team the role will involve:

Responding to enquiries from opticians and resolving their queries
Investigating issues and resolving any problems relating to orders
Delivering exceptional customer service at all times and working within KPI's

The role is on a temporary basis and working towards a 12-month fixed term contract giving a strong potential to become permanent. The hours of work are set out below -

Mon - Fri 9.00-5.00
Plus 1 in 3 Saturdays 9.00-5.00
Plus 1 in 8 Sundays 10.00-4.00
N.B. you would have a day off in the week, when weekends are worked.

If you are driven by providing exceptional Customer Service and have experience within the optical industry, perhaps having worked for an opticians or a lens manufacturer, we want to hear from you ASAP.

A proactive, self motivated and team orientated approach are essential for this role, along with good communication skills and an excellent telephone manner.

If you are already registered with PLUM PERSONNEL, please contact us directly to discuss this role. Thank you. Plum Personnel is a well established and independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace.

Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be reviewed carefully for skills, talents, qualifications and experience sought.

We endeavour to advise you within 48-hours if we are to progress. If you are not successful on this occasion do please continue to respond to future roles that we advertise as we only retain details of people who formally register with Plum in line with Data Protection guidelines.