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Customer Service Administrator

Job Role (s):
Business and Customer Support
£21,000 Per Annum
West Midlands, Shirley
Contract Type:

Customer Support Administrator
Temporary to Permanent
Shirley, Solihull
Full time - Hybrid role 3 days working from home

Car parking available - modern and well located offices - working in a friendly team - with 2-days in the office and the remainder of the week working from home.

You will be an experienced Customer Support Administrator with experience of working in a busy customer service/data processing environment. You will be experienced with dealing with customer enquiries/complaints and offer a first class customer experience. Working within a friendly team you will be first point of call for all customers.

You will be required to:
* Deal with all incoming enquiries regarding the company's services
* Ensure that all information gathered is correct and in line with service level agreements
* Provide advice and support where needed
* Process all documentation and ensure this is received within a timely manner

We require you to have:
* A strong customer service/data entry background to include Microsoft Word and Excel is a must
* Excellent attention to detail as this is paramount for the role
* High standard of reporting skills together with attention to detail
* Ability to work in a fast paced and ever-changing environment with excellent organisational skills
* High level of customer service both over the phone, email and face to face

In return they offer:-
* 37 hour week
* 2 days in the office and 3 days working at home
* £21,000
* Pension, Life cover, Bonus scheme based on performance
* They also invest in training and development of individuals