Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Administrator

Job Role (s):
Business and Customer Support
£20,000 to £22,000 Per Annum
West Midlands, Solihull
Contract Type:

Customer Service Administrator
Temporary to Permanent opportunity
Shirley, Solihull
Full time - 3 days working from home

Car parking available - modern and well located offices - working in a friendly team - with 2-days in the office and the remainder of the week working from home.
You will be an experienced Administrator with excellent communication and IT skills and must also be customer service focussed. This well-established training and assessment organisation require a first class administration/customer service skills to join their Assessment team

You will be first point of contact for customers and will offer support and advice on the journey they have chosen:

*Respond to the customers needs and provide support and information
*Work closely with your customers to ensure schedules and key activities are met
*Provide guidance, support and help in a friendly way
*Preparation of all documentation required for final grading
*Planning activities and projects in advance and managing time effectively
*Ability to pull reports and advise customers on the next steps required
*Building a strong relationship with customers at all levels

We require you to have:

*A strong administrative and customer service background to include strong knowledge of Microsoft Word and Excel is a must
*An organized approach with a keen eye for details
*Ability to work in a fast paced and ever-changing environment
*Excellent communication skills both written and verbal
*High level of customer service both over the phone, email and face to face

In return they offer:-

*37 hour week
*2 days in the office and 3 days working at home
*Pension, Life cover, Bonus scheme based on performance
*They also invest in training and development of individuals

Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.
We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised.

Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.
We will contact you within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157