Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Administrator

Job Role (s):
Business and Customer Support
£19,000 to £20,000 Per Annum
West Midlands, Birmingham
Contract Type:

Customer Service Administrator
Repair Team
Salary £19-20,000 + Bonus + Benefits

Near Marston Green Station, Birmingham
1 x Permanent/ 1 x Maternity Cover

We are currently seeking Customer Service Administrators with exceptional communication skills to work within the repair team.

*Hours: 37.5 hours per week. Working a 3 week rolling rota covering 8-4, 9-5 & 10-6 (Mon - Fri) + 1 in 3 Saturdays

*Ensuring the policyholder is kept up to date at all times
*Contacting customers, insurers and garages for updates
*Process the recovery of vehicles and dealing with any necessary storage arrangements
*Ensuring claims are processed with minimum delay
*Contacting repairers to make sure there are no unnecessary delays
*Auditing all aspects of the claim and finalising the engineers repair report

Our client is a growing forward-thinking company offering first class training and fantastic rewards and benefits. They are seeking exceptional people to join their team in a professional and inspiring environment where you will be handling claims.

You will be receiving calls from drivers who are seeking an update on the status of their claim or vehicle repair. You need to be organised with strong attention to details and also ensure that the customer is kept informed with regards to the progress of their claim. Liaising with customers, insurance companies, solicitors and repair shops to ensure the process goes through without a hitch. Previous experience within administration is a must and if you have worked within insurance or credit/car hire this would be advantageous.

You will be proud of your Customer Service skills with a passion for building relationships - as well as being someone who can follow processes, take ownership, accountability and is a genuine team player.

Interested to find out more? Please respond without delay to be considered for this role.
Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.
We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised.
Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.
We will contact you within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157