Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Administrator

Job Role (s):
Business Support
£20,000 to £22,000 Per Annum
+ parking
West Midlands, Solihull
Contract Type:


£20000 - £22000 (depending on experience) benefits and free parking

Permanent, Full-Time
Hours: 8:30-5:15 Monday to Thursday : 8:30-5.00 Friday

We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in bright and modern well-located offices in Shirley, Solihull.

In a nutshell - you will be responsible for providing accurate order processing and timely delivery of products to customer as an important member of the team.

Working as part of a truly friendly environment this is the perfect position for experienced Customer Service professionals who take pride in their work and are motivated by providing a trusted service whether it's building relationships with business clients or processing on line transactions with individual customers.

Your day-to-day duties will include involve administration, negotiating, advising and generally providing the highest level of customer care, support and service.

No doubt you will be someone who -

- has patience and a friendly approach
- enjoys working in structured situations
- seeks to understand customer issues and how best to resolve

You'll be a great communicator (both over the telephone and sending email communications) and you'll enjoy helping customers with factual product information.

These qualities will be complemented by your persistence and tenacity to see a job through together with the ability to work consistently to in-house standards and follow processes and procedures.

On a day-to-day basis your duties will include -

*Dealing with customer queries by phone, and e-mail
*Working with the warehouse team to prioritise orders and ensure a smooth process
*Enhance the customer experience by answering or referring on product and service questions and assisting by suggesting information about other products and services.
*Resolving product or service problems, determining the cause of the problem; selecting and explaining the best solution to solve the problem and seeing through to resolution.
*Ordering stock and liaising with suppliers ... and more!

You'll have a bright and positive 'will do' attitude which complements your ability to take responsibility in this routine-orientated role and the opportunity to be part of a team where your methodical and thorough approach is valued.

Interested to find out more? Please don't delay in applying as we will be arranging client interviews week commencing 21st December with a view to a start date in January 2021.

Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.

We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised.

Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.

We will contact you within 48-hours of your job application if you are selected.

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157.