Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Senior Customer Service Representative

Job Role (s):
Business Support
Salary negotiable
free parking and fabulous benefits
West Midlands, Solihull
Contract Type:

Senior Customer Service Representative

Salary: Competitive - depending on experience
Location: Solihull
Hours: Full Time - Mon - Fri - 37.5 HOURS 9.00 - 5.00 or 8.30 - 4.30
Benefits: Free parking, 25 Days holiday, excellent pension, health ins + childcare vouchers

This is a varied and interesting role for an experienced Supervisor / Team Leader within a Customer Service Environment, who enjoys contact with a wide range of people. Working in a small team, you will be providing internal and external customers with the best possible service.

As Senior Customer Service Representative you will on a daily basis be:

*Supporting the Manager when required and being the go-to person
*Receiving and processing customer orders using SAP
*Following up any back-orders and advising customers on delivery times
*Completing any paperwork, i.e. packing lists, proforma invoices and credit notes
*Maintaining daily contact with approved couriers
*Handle any customer queries

We need someone with:

*Excellent interpersonal and organisation skills
*Confident using SAP
*Resilient and adapts to change
*The ability to multi task, prioritise and support the manager

Interested to find out more about this Senior Customer Service Representative role? Please send your CV in complete confidence. If you have previously registered with Plum Personnel and are interested to be considered for the role - please contact Jakki directly.

Your application will be carefully considered in line with the Job Description. If you are selected, we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.