Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Senior Customer Service Advisor

Job Role (s):
Business Support
£30,000 Per Annum
pro rata + amazing benefits!
West Midlands, Solihull
Contract Type:

Senior Customer Service Advisor
Part time (Job share - Weds - Fri)
Location: Solihull area
Hours - Weds 1.00- 5.30, Thurs 8.30 - 5.15, Fri 8.30 - 4.15
Salary £30,000 pro rata + excellent benefits

We are working with a well- respected, prestigious house builder in finding an experienced Customer Service Advisor who can handle escalated complaints which cover a very broad range of issues. You will be following issues right through to satisfactory conclusion which will involve liaising with various departments and teams in order to resolve the problems.

The role will involve:

*Handling escalated complaints and issues relating to faults in new houses
*Liaising with purchasers, contractors and suppliers
*Ensuring all complaints are resolved in a timely manner

The ideal candidate will have worked in a similar environment and be familiar with the things that can potentially go wrong in "new build" situation.

We are seeking someone who is:

*Experienced in handling sometimes irate clients
*Strong organisational skills and the ability to manage and prioritise conflicting issues
*A great communicator at every level with excellent written and verbal skills

If you feel you have the relevant skills and experience and are seeking a part time role with a fabulous organisation that really values it's staff, we want to hear from you….ASAP!

Plum Personnel is an independent recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.

We are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Our recruitment process is always based on your relevant skills, potential and achievements for the job advertised. Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.

We will contact you within 48-hours of your job application if you are selected.

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157 or