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Customer Support Advisor

Job Role (s):
Business Support
£10 Per Hour
free parking
West Midlands, Solihull
Contract Type:

Customer Support Advisor required for one of the largest British based construction companies. This role requires an immediate start and is for a period of 6 months.

I am seeking a candidate who has a background in a Customer Service Department, experience of dealing with customer complaints (ideally with a construction/house building background) and has the ability to remain calm in a very pressurised and busy environment. The ideal candidate will also have an excellent telephone manner.

Key duties and responsibilities:

+ Monitor the Customer Services Inbox.
+ Receive and log the results of all telephone calls and emails from Customers.
+ Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.
+ Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.
+ Provide feedback to the technical department in relation to defective materials etc.
+ Archive site information as required.
+ Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen.

Hours of work Monday to Thursday: 8.45am to 5.15pm and Friday: 8.45am to 4pm. (45 minute lunch)

We will carefully consider your details and advise you within 48-hours if your application is to be progressed. If you do not hear from us within this timeframe - it means that we have received applications from candidates with an exact match to our client's requirements.

Please do apply for future roles that match your skills and experience - or if you are already registered with Plum Personnel please contact us directly to discuss this role.

Plum Personnel is a well-established and independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised.