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Customer Services Assistant

PER6524 CC
Job Role (s):
Business Support
£18,000 to £21,000 Per Annum
West Midlands, Shirley
Contract Type:

Customer Service Assistant/ E-commerce Assistant - Shirley, Solihull West Midlands

£18,000 to 21,000 + free parking and co. benefits

Monday to Friday - 39.5 hrs per week

* Proven experience in a similar telephone based customer service role?
* Excellent communications skills?
* Able to process orders and data accurately?

An opportunity to join a small, friendly team within this expanding family run business. They are well established and offer specific products to consumers within the UK.

You will have experience of working in a customer facing or sales processing based role as you will be handling volume e-commerce sales enquiries received by various methods of communication.

The duties will involve:-
*Being 1st point of contact to e-commerce customers
*Handling enquiries from consumers
*Ensuring the smooth process of online product sales orders and raising delivery notes

You will:-
*Be a natural communicator
*Confident to handle incoming enquiries and resolve issues
*Able to multi-task within a fast paced environment
*Set a high standard of work and accuracy
*Have inherent organisational skills

So, if you want to be part of a successful company and looking to get your feet under the table and show off your skills further then this could be for you. Training will be provided on the products but familiarity with the world of e-commerce would be desirable and a definite plus!

Please send your CV in complete confidence. If you are already registered WITH PLUM PERSONNEL, please contact Caroline directly to discuss this role. Thank you.

Plum Personnel is a small independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised.

Your application will be carefully considered in line with the Job Description. If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.