Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Services

PER6375 CC
Job Role (s):
Business Support
£17,500 to £18,000 Per Annum
additional benefits
West Midlands, Solihull
Contract Type:

Customer Services Advisor (Maternity cover-12 month FTC)

Solihull-near to Bickenhill

£17500-18000 - Full time (35 hours)

Car parking on site

* Experience of working in a customer facing/ contact centre environment?
* Excellent attention to detail?
* Strong communication skills?

Our client is a well-established, unique organisation who actively support their members in the form of training and development ensuring quality and consistency of service and regulatory requirements are met. It's a fabulous opportunity to join a friendly, professional company.

The customer services advisor is based within a busy, fast paced department where you will be drawing on your excellent customer service and eye for detail and you will be expected to -

* Be the first point of contact for member enquiries
* Provide support and guidance to the members
* Take ownership and resolve queries
* Update all member correspondence records accordingly

As a professional customer services advisor you will be a natural communicator, able to think on your feet to handle frontline enquiries, have excellent computer skills and bags of initiative.

A customer services "contact centre" background and strong IT skills would be advantageous. You will naturally possess a high standard of English language and be comfortable working in a small, busy team acting as the first point of contact into the organisation.

If "being the best" customer services advisor is for you and a fast learner, looking for a friendly local company then please get in touch!

Call or email Caroline at Plum Personnel the leading independent local recruitment consultancy for roles in Solihull, Birmingham, Coventry and Warwickshire. Your application will be carefully considered in line with the experience, skills and talents sought and we will let you know within 48-hours if your application is closely aligned to the specific requirements of the role.

If you have previously registered with Plum Personnel and are interested to be considered for the role - please contact Caroline directly.