Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Representative

Job Role (s):
Business Support
£22,500 to £23,500 Per Annum
Fabulous Benefits and free parking
West Midlands, Solihull
Contract Type:

Customer Service Representative

Salary: £23,000
Location: Solihull
Hours: Full Time - Mon - Fri - 37.5 HOURS 9.00 - 5.00 or 8.30 - 4.30
Benefits: Free parking, 25 Days holiday, excellent pension, health ins + childcare vouchers

Our client is a fabulous global company, leaders at the forefront of technology and they have a specialist office here in Solihull
We are seeking someone special for a varied and interesting role. Someone who enjoys a fast pace, can manage a busy workload and has high attention to detail. You will be providing an excellent service to both internal and external clients, processing orders and handling a wide range of queries. You will be working with a wide range of internal and external customers, therefore excellent communication skills both written and verbal are essential. Knowledge of SAP would also be useful but not essential

As Customer Service Representative you will on a daily basis be:

*Receiving and processing customer orders using SAP
*Investigating and dealing with a range of queries regarding pricing and delivery
*Maintaining master data relating to pricing, materials, sales areas
*Following up any back-orders and advising customers on delivery times
*Completing related admin, i.e. packing lists, proforma invoices and credit notes
*Maintaining daily contact with approved couriers

The successful person will be an excellent communicator, have a really positive "can do" attitude and the ability and character to work at a fast pace, in a sometimes pressurised environment…We are seeking someone who has very similar experience, from an order processing environment, where attention to detail is paramount. in a similar environment and ideally has used SAP, although this is not essential.

Interested to find out more about this role? Please send your CV in complete confidence. If you have previously registered with Plum Personnel and are interested to be considered for the role - please contact Julie directly.

Your application will be carefully considered in line with the Job Description. If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.