Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

CUSTOMER SERVICE MANAGER

Reference:
PER6572B
Job Role (s):
Business Support
Salary:
£35,000 to £45,000 Per Annum
Benefits:
+ excellent benefits
Town/City:
West Midlands, Birmingham
Contract Type:
Permanent

CUSTOMER EXPERIENCE MANAGER
BIRMINGHAM CITY CENTRE
Salary: C £40,000 + excellent benefits

Our client is a global market leader seeking a Customer Service Champion. You will be the "voice of the customer" responsible for leading Continuous Improvement as well as leading and developing a brand new team in the delivery of world class Customer Service.

You will be driving initiatives that benefit the customer and the business and working as part of an international shared service centre.

Your team will be involved in the order management process and timely delivery of products to a broad range of clients within UK, Eire and the Middle East.

You will be able to demonstrate your experience as…

*A dynamic and experienced Customer Service Manager with the ability to motivate and inspire a team to take Customer Service to the next level.
*Experienced in working in a multi-national organisation and ideally within a shared service environment.
*An engaging leader who is passionate not only in the delivery of the best possible Customer Service but also the performance and development of the team and making them the best they can be.

If you have knowledge of lean or black belt training methodology, that would be an added benefit.

If this is you….please respond or contact Julie at plum-personnel.com

We will assess your application against the essential criteria for the role. We aim to let you know within 48-hours if your application is to be progressed. If you do not hear from us within the time frame and you are not successful on this occasion, please continue to respond/apply to future roles we advertise. We will not retain your details in line with Data Protection guidance.

If you are registered with Plum Personnel please contact us directly to discuss this role, or other opportunities that may be of interest.