Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service Advisor/Collections

Job Role (s):
Business Support
£18,500 to £21,500 Per Annum
West Midlands, Solihull
Contract Type:

Customer Service Advisor/Collections

Shirley, Solihull

Salary: up to £21,000 (depending on experience) basic per annum

Up to 10% performance related bonus + parking + flexible benefits + great career opportunities.

37.5 hours per week on shift patterns which will be across the following hours
0800 - 2000 hours Monday - Thursday
0800 - 1900 hours Friday
0800 - 1400 hours Saturday

*Currently shortlisting candidates for interviews.*

If you are looking to join a well-established finance company which is expanding due to growth in the market,where you are well looked after and have excellent job security and opportunities this may well be the company for you.

Collections,Credit Control or Debt Recovery experience is essential with strong objection handling ability and negotiation skills. However, you may have experience of working in a similar environment i.e. Complaints or Customer Service and be seeking a change of direction or to take the next step in your career.

The main aim of a Collections Agent is to discuss accounts with customers that have gone into arrears and find solutions to get the accounts back up to date. You will be arranging repayment plans with customers ensuring that these are affordable. You will investigate any other reasons as to why the account has fallen into arrears.

You'll have a natural aptitude to communicate effectively with people as well as excellent organisational skills to deal with the associated administration duties.

As you'll be working in the financial services sector so part of the process will involve a credit check which will not affect your credit rating.

Interested to find out more regarding this Collections Advisor role? Please apply with your up to date CV (ensure your full employment history is covered).

Plum Personnel is the leading independent local recruitment consultancy for roles in Solihull, Birmingham, Coventry and Warwickshire.

Your application will be carefully considered in line with the experience, skills and talents sought and we will let you know within 48-hours if your application is closely aligned to the specific requirements of the role.

If this is not the case and you do not hear from us after 48-hours we will not be progressing or retaining you details in line with Data Protection guidelines so please respond to future roles that may be more suitable.

If you have previously registered with Plum Personnel and are interested to be considered for the role - please contact us directly.