Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Customer Service

Job Role (s):
Business Support
£10.25 to £11.79 Per Hour
West Midlands, Solihull
Contract Type:

Customer Service/Order Processor

Nr Solihull - Birmingham Business Park - B37

Temporary for 3 months

Monday - Friday 08.30 - 5.00pm

Paying £10.25 - £11.79 per hour depending on experience

Working within a busy team, you will be:

*Receiving incoming calls - dealing with enquiries, updating customers regarding delivery dates/issues and managing the customer expectations from start to finish
*Processing orders using SAP - this is an important fundamental part of this role and accuracy and good attention to detail is paramount
*Maintaining customer records on their internal system
*Providing quotations
*Follow up calls to customers regarding order progression/completion of their order/delivery
*Responding effectively and quickly to customer enquiries to ensure all enquiries are completed
*Running monthly reports on Excel and SAP
*Dealing with returns and warranty queries
*Assisting with Customer complaints via phone and email, communicating to them the right way at all times to ensure a 5 star customer service experience is received by the customer.

You will:

*Have previous customer service experience, ideally telephone based
*Possess excellent accuracy and data entry skills
*Be available immediately and able to commit for the duration

Already registered? Send your CV to Lindsey -

Plum Personnel is a small independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description.
If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR. Plum Personnel Ltd, 699 Warwick Road, Solihull, B91 3DA t 0121 705 8157