Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

CUSTOMER EXPERIENCE MANAGER

Reference:
PER6572A
Job Role (s):
Business Support
Salary:
£35,000 to £45,000 Per Annum
Benefits:
+ excellent benefits
Town/City:
West Midlands, Birmingham
Contract Type:
Permanent

CUSTOMER SUCCESS MANAGER
BIRMINGHAM CITY CENTRE
Salary: £35000-£45,000 + excellent benefits

Are you passionate about customer service and bringing the WOW factor to an organisation?

Do you have an impressive track record of developing and embedding a customer centric culture?

Are you forward thinking with an appetite and drive to lead, motivate and inspire others to succeed?

We're delighted to be representing an international company that is environmentally responsible with a terrific culture and set of values.

Your role will be pivotal to assist with the setting up of a new shared-services centre in the centre of Birmingham - and hand-pick the teams to deliver the company's customer-centric vision.

Working in prestigious modern surroundings this role is only suited to those who are genuinely people-first.

You will describe yourself as ambitious, a self-starter with professional gravitas - a problem solver with emotional intelligence and a passion for customer service. You will be pivotal to implementing the company's future strategy, improving the processes and maximising the customer success of this international organisation.

You'll be an inspiring leader and be a committed 'champion of change' eager to work on a strategic level as well as look for opportunities to improve processes and ways of working.

No doubt your track record will be impressive and clearly demonstrate your leadership skills in motivating, leading, coaching and developing teams to deliver at the highest standards.

You will be meeting with clients in the UK and making very occasional international trips, engaging with and influencing both external and internal stakeholders.

No doubt your CV will show a robust work history and examples of leading teams that achieve gained from working in multi-national organisations/shared services. If you have knowledge of lean, 6-Sigma, Kaizen and/or black belt training methodology, this would be a real added benefit.

You will be seeking the next step on your career ladder - with potential to grow and develop with the organisation.

You will receive an impressive salary and fabulous benefits package and have the opportunity to shine and progress your career.

If this is you and you've an impressive CV - please get in touch with Susie at plum-personnel.com - 0121 705 8157

We will assess your application against the essential criteria for the role. We aim to let you know within 48-hours if your application is to be progressed. If you do not hear from us within the time frame and you are not successful on this occasion, please continue to respond/apply to future roles we advertise. We will not retain your details in line with Data Protection guidance.

If you are registered with Plum Personnel please contact us directly to discuss this role, or other opportunities that may be of interest.