Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Booking Clerk

PER6685 CC
Job Role (s):
Business Support
£21,000 to £21,400 Per Annum
West Midlands, Solihull
Contract Type:

Booking Clerk - PERMANENT
Nr to Solihull
Monday - Friday working 40 hours

Are you experienced in dealing with a high volume of telephone calls?
Do you possess excellent communication skills, whilst having an empathetic nature?
Are you an experienced Administrator with excellent prioritisation skills?

Working within a busy department, you will be joining a small but friendly team:

As a Booking Clerk you will be:
*Answering a high volume of inbound calls
*Responding to enquiries regarding appointments and other services available
*Assisting with the management of requests for patient reports
*Escalating complex complaints to the Manager
*Assisting with the cancellation of appointments
*Using PPS (Private Patient System) to update with notes of repeat reports
*Conducting monthly or quarterly audit/searches or spreadsheets as required

You will:
*Have previous customer service experience or be familiar with receiving a high volume of inbound calls
*Provide a friendly, efficient and professional service to customers
*Possess a confident, empathetic phone manner
*Be a competent Administrator with accurate keyboard skills

If you believe in the "the customer journey" and good old fashioned customer service then we want to hear from you.
If you have worked within a medical environment and have experience on PPS - Private Patient System - this would be desirable but not essential.

You would be joining a small friendly team who will support you to thrive in this role. If you have the essential experience and ideally worked within a similar customer centric environment, then please apply now.

Interested to find out more? Please send your CV to without delay to be considered for this role.

Plum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected.

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest.

If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly 0121 705 8157 or