Your Local Recruitment Experts for Solihull, Birmingham, Coventry and Warwickshire

Booking Clerk

Job Role (s):
Business Support
£10.30 Per Hour
West Midlands, Solihull
Contract Type:

Booking Clerk X2
Paying £10.30 per hour - £21,400
Monday - Friday working 40 hours

Are you experienced in dealing with a high volume of telephone calls?
Do you possess excellent communication skills, whilst having an empathic nature?
Are you an experienced Administrator with excellent prioritisations skills?
Are you available immediately?
If yes, we are waiting to hear from you!

Working within a busy department, you will be joining a small but friendly team:

As Booking Clerk you will be:

*Answering a high volume of inbound calls in a professional and welcoming manner
*Facilitating patient enquiries regarding appointments and other services available
*Prioritising bookings as advised by management on a daily basis
*Assisting with the management of requests for patient reports with total confidentiality ensuring that data protection is maintained at all times
*Ensuring any complaints that cannot be swiftly resolved are referred to the Manager
*Assisting with the cancellation of appointments due to sickness or mechanical breakdown by contacting patients and regarding appointments via letter or telephone
*Using PPS (Private Patient System) to update with notes of repeat reports
*Conducting monthly or quarterly audit/searches or spreadsheets as required
*Using Microsoft Word to type documents as and when required
*Flexible to cover for annual leave and sickness where require with additional duties

You will:

*Have previous Receptionist/Telephonist, customer service experience or used to receiving a high volume of inbound calls
*Offer a polite, friendly, efficient and professional level of customer service to all
*Possess a confident phone manner, whilst remaining professional and emphatic at all times where required
*Be a competent Administrator with accurate keyboard skills
*Ideally be experience on PPS - Private Patient System - this is desirable but not essential

Already registered? Send your up to date CV to Lindsey Atkins -

Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.

Your application will be carefully considered for the job in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.

We will contact you within 48-hours of your job application if you are selected.

If you do not hear from us within this time it means your application has not been successful.

Plum Personnel will not retain your details in line with GDPR so do please respond to future roles of interest.

If you have previously registered with Plum Personnel for permanent or temporary recruitment and/or employment opportunities and are interested in this job role do please contact us directly 0121 705 8157 or